For Brisbane plumbers
Every missed call is a job gone to the next bloke.
Backup Line puts an automated receptionist on your line. It answers the calls you can't get to, takes the job, and texts it straight to you. You change nothing.
- Chapel Hill
- Kenmore
- Brookfield
- The Gap
- Bardon
- Ashgrove
- Paddington
- Toowong
- Indooroopilly
- Taringa
- Jindalee
- Mount Ommaney
You won't even know which jobs you lost. That's the problem.
It answers like a real receptionist. Not a voicemail.
Answers every call
Day or night, when you're flat out or off the clock. Callers get a real conversation, not a beep.
Takes the job
Gets their name, number, suburb and what's wrong. Reads the number back so it's right.
Texts you the lead
The second the call ends, the job lands in your phone by text and email. Call back while it's hot.
Flags emergencies
A burst pipe at midnight gets marked urgent, so you know to ring straight back.
Three steps. Then you forget it's there.
I set it up
Tell me your trade, your area and your hours. I build the whole thing. You don't touch a screen.
It catches what you miss
Your phone rings first. If you can't grab it, Backup Line picks up as your business and handles the caller.
You get the job by text
Every lead lands straight in your phone. Nothing sits in a voicemail box you forget to check.
When it earns its keep
Three moments every tradie knows.
On the tools
You're under a sink. Phone rings. You can't get to it.
Backup Line picks up as your business. Gets their name, number, suburb and what the job is. Reads the number back to confirm it's right. By the time you've finished the fitting, the lead is sitting in your phone.
After hours
It's 7:30pm. A homeowner's hot water just died.
They call the first number they find. You've knocked off. Backup Line answers, flags the job as urgent, and fires you a text. You call back first thing in the morning, before they've had a chance to ring anyone else.
Mid-conversation
You're quoting a job. Your phone goes off in your pocket.
You don't reach for it, that would be rude. Backup Line takes the call. The customer gets a professional response instead of voicemail. You finish the quote in front of you, then call the next one back.
Common questions
You've got questions. Here are the honest answers.
Will it sound like a robot?
No. It's built to sound like a calm, professional receptionist, not a script reader. Don't take my word for it, call 07 3179 6644 and listen for yourself. That's exactly what your callers will hear.
What happens when I'm already on a call?
Your phone rings first, same as always. Backup Line only picks up when you don't, whether you're on another call, on the tools, or out of range. You never miss a second call because of it.
Do I need to change my number?
No. You keep your existing number, the one on your ute, your business card, everywhere. I set up call forwarding from your phone. Takes about 30 seconds and I walk you through it on the setup call.
What if a caller asks to speak to me directly?
It handles it the way a good receptionist would: explains you're with another customer, takes their details, and lets them know you'll call back. No dead air, no chasing a human who isn't there.
How fast do I get the lead?
The text hits your phone within seconds of the call ending: name, number, suburb, and what the job is. By the time you put your tools down you can already be calling them back.
What does it cost after the free trial?
$750 one-off setup, then $250 a month, everything included, no per-call fees. One recovered job that would've otherwise gone to voicemail is usually enough to cover the monthly cost. No lock-in, cancel any time.
What if a plumber near me already has Backup Line?
I only take one plumber per suburb, so I'm never running your leads past a competitor down the road. If your patch is already taken, I'll tell you straight rather than sign you up anyway.
What's the catch with the free trial?
Genuinely none. I set it up for free because I'd rather you see it catching real calls than take my word for it. If it doesn't pay for itself in three weeks, tell me to switch it off and forward your number back. No charge, no contract, no awkward conversation.
Why three weeks and not something shorter?
A few days can just be a quiet stretch and tell you nothing. Three weeks covers a normal mix of slow days and flat-out ones, so what it catches actually looks like a typical month, not a lucky one.
Why not one of the cheap AI receptionist apps?
Those are self-serve tools: you sign up, write the prompts, and keep tweaking them yourself as jobs change. Backup Line is installed for you, set up around how you actually run your calls, and kept tuned over time. You never touch a setup screen.
Run it free for three weeks. Keep it only if it pays.
I set it up for nothing. You run it on your line for three weeks and watch it catch the calls you're losing right now. If it doesn't pay for itself, walk away. No charge. No lock-in.
One recovered after-hours job is usually worth more than a month of this. That's the whole bet, and the trial is how you check it on your own numbers.
One plumber per patch. I don't run your competitor's phones. Once your suburb's taken, it's taken.
- I build it and run it, you touch nothing
- Month to month · cancel any time
- Tuned for plumbing calls in your area
Free trial
Book your three-week trial
Leave your details and I'll call you back today to get it set up. Takes about 10 minutes.
Who's behind it
Backup Line is mine, based in Brisbane's western suburbs. I build your agent, I test it, I run it, and if something needs fixing you text me and it gets fixed. No call centre, no agency, no ticket queue. You get my mobile.
Stop losing jobs to voicemail.
Brisbane-based. You deal with a real person, not a call centre. I build it, I run it, you never touch it.